Support

FAQ.

01 - Product & fit

What size SAM Rig should I buy?

You can adjust where the SAM Rig sits on your body. Measure the desired location and base your size on: Medium - three 5.56 cells on each cummerbund, 35–39 inches. Large - four 5.56 cells on each cummerbund, 39–43 inches.

Can I run another company's placard with the SAM Rig?

In short, no. Wary placards are crafted to open and accommodate the cummerbund inside. Because the SAM Rig does not utilize plates, the placard must serve as both the rigid backing and the placard that secures your cummerbund - placards from other companies are not compatible.

Is Wary Solutions gear American made?

Absolutely. Every piece of Wary Solutions gear is produced in the United States and complies with Berry Amendment standards.

What is the correct way to clean my items?

Gently clean by hand using a mild detergent in cold water, then air dry.

When will the item I want be back in stock?

Sold-out products are typically restocked within 30–90 days. If an item appears on the site but is unavailable, it is likely temporarily out of stock. Subscribe to the newsletter for restock alerts - lead times change constantly, so stocking inquiries by email are discouraged.

02 - Orders & shipping

How long will it take to get my order?

In-stock items typically ship within 1–3 business days. The shipping option chosen at checkout determines delivery speed; carriers may encounter issues beyond our control.

Can I cancel or edit an order?

If the order has not been processed, yes. Once an order is in processing, changes are no longer possible - email to request a refund and place a new order instead.

Can I change the shipping address on an order?

Only if the order has not yet been processed. Please be as thorough and accurate as possible when placing orders.

Can two orders be combined to save shipping?

Orders can't be consolidated during processing due to operational constraints - each is processed individually in the order received. Make sure your cart is complete before checking out.

Do you ship internationally?

Wary Solutions does not offer international shipping due to export regulations and compliance - with the exception of APO/FPO/DPO addresses, which are gladly served (allow longer processing time).

My package is delayed or lost - what do I do?

Wary Solutions is not liable for lost or stolen packages. For delayed or lost packages, reach out to USPS.

Shipping policy
What about returns, exchanges, and warranty?

Returns and exchanges are covered by the refund policy; warranty terms live in the terms of service.

Refund policy

03 - Programs & organizations

My department or unit wants to order in bulk. How?

Email govsales@warysolutions.com with your shipping/billing address, item names, colors, sizes, and quantities - you'll promptly receive a quote.

My organization is tax exempt. How do we order without tax?

Commercial tax-exempt inquiries go to contact@warysolutions.com. Government entities should contact govsales@warysolutions.com.

Are you accepting new dealers?

Yes. To inquire about dealer status, email contact@warysolutions.com.

Do you offer a military / law enforcement / first responder discount?

Pricing is kept fair and competitive for a customer base that is primarily military and law enforcement - so no separate discount is offered at this time.

Still stuck?

Ask us directly.